One of our employees did business with a plumbing business in our area. A few days later he received this thank you note in the mail. What a great touch!
Imagine the impact on your plumbing company in terms of repeat and referral business if you sent a simple hand written note like this after each service call. Little things can have a major impact.
Post your comments below. Are you mailing "thank you notes" after service? What things are you doing to create a great customer experience and get more repeat and referral business.

