One of our employees did business with a plumbing business in our area. A few days later he received this thank you note in the mail. What a great touch! Imagine the impact on your plumbing company in terms of repeat and referral business if you sent a simple hand written note like this after… Continue reading Hand Written Thank You Note After Service - Great Touch!
Category: Great Customer Experience
Is customer service part of sales and marketing?
Is customer service part of sales and marketing? I recently had a conversation with a local plumbing company business owner and he was surprised when I said a solid customer service program is a big part of sales and marketing. After digging a little deeper and interviewing many business owners I found that a very… Continue reading Is customer service part of sales and marketing?